Customer Service

October Promo

For the month of October Claude Maus Online is offering 10% OFF all full price item's with your next purchase.

This promotion is strictly online only and will expire on the 31st of October.

Codes are issued with ALL orders made during the October period.


Shipping and Delivery

Domestic Shipping

We offer Standard Australia Post Eparcel shipping on all orders for a flat rate of $10.

Dispatch and Delivery Times

All orders are dispatched from Melbourne. We aim to dispatch orders within 3-4 business days after purchase. Some items are of limited stock and may take up to 10 business days to source. Customers will be notified of any dispatch delays.

Please note that during SALE periods orders may take an extra 3-4 days to dispatch on top of normal dispatch times.

After dispatch, Standard delivery to metropolitan areas will usually arrive within 2 business days and between 2 to 5 business days for regional areas. Express shipping to metropolitan* areas will usually arrive within 1 business day of dispatch. *Please refer to the Australia Post website for further information regarding delivery times.

International Shipping

Please note, we do not ship to the following countries: Ghana, Malaysia, Nigeria, Pakistan and South Africa.

For international orders we charge a flat rate of $25.

All orders are dispatched from Melbourne and shipped via DHL. We aim to dispatch orders within 3-4 business days after purchase. Some items are of limited stock and may take up to 10 business days to source.

All products are sold on a Delivery Duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on receipt. Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing any orders for international shipping. Please note that many countries have specific import restrictions on certain products or materials and it is the responsibility of customers to check local customs regulations before placing an order for shipping outside Australia. Factory X Pty. Ltd. does not offer any assistance in this process.

Order Tracking

To track your orders please login to your account or check your shipping email and visit the website of the corresponding courier below.

Domestic - Australia Post
International - DHL

Delivery Address

Claude Maus Online recommends customers provide a secure delivery address, for example your place of employment, as we are not responsible for stolen parcels.

Privacy & Security
Claude Maus online recognise and agree that the privacy of all personal information is important to individuals. All personal information collected to process and fulfill your order is to be minimal, private, correct, safe and most importantly in the control of the individual. We do not share any credit card information with any third parties, other than for the purpose of processing payments for the product you have ordered. We will only ask for and use relevant personal information necessary to conduct our business. All information collected for Claude Maus is for the sole purpose and use of Claude Maus.

Returns and Exchanges
Click here for our Returns and Exchanges policy.
Colours & Sizes
Please note that colours may vary slightly from those displayed by your monitor.

If you need help establishing what size you are at Claude Maus please refer to our sizing chart.

Sold Out Items
If an item you have ordered is out of stock online, we will attempt to locate your item at another store, and dispatch to you as soon as the item becomes available. We will notify you if the item has sold out across all stores.

If a specific size or colour is not listed it is currently out of stock or sold out.

Product Care
Claude Maus uses only the highest quality fabrics. However, due to their delicate nature, garment care instructions must be followed. Garments particularly intricate or delicate, may have special dry-cleaning requirements. We recommend you use only a trusted and reputable dry-cleaner.

Please note beads and sequins may also be lost or damaged if worn in conditions where continual rubbing occurs. Treat your Claude Maus pieces with care and love!


We recommend spraying footwear with the appropriate protector before wear.

Don’t forget to check the top pieces on your heels regularly. They should not be allowed to wear down and should be replaced regularly.

Contact Us
Claude Maus Head Office


Claude Maus Head Office is open Monday to Friday, 9am to 6pm - Phone: (03) 9429 0000

We welcome any feedback or enquires that you may have. Please feel free to email us at

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