Returns and exchanges
The Claude Maus Online store is happy to offer refunds and/or exchanges for online purchases. Alternatively, you can exchange your online purchase at one of our boutiques.
Please note the following exceptions: There are no refunds on sale items; this includes all discounted items, items purchased through promotions and special offers, but we are happy to exchange them. In the absence of any fault, we do not exchange or refund hosiery, cosmetics, hair accessories, earrings, underwear or swimwear due to reasons of hygiene.
Return postage costs will be at your expense, unless the item(s) received are faulty or not as ordered. In this instance, postage costs will be incurred by Claude Maus Online. Please contact customer service to organise reply paid postage.
To obtain an Exchange and/or Refund you must meet the following return conditions:
1. Item(s) must be returned within 21 days of receipt
2. Item(s) must be unworn and unwashed and in the original saleable condition with all tags attached
3. The tax invoice must be provided as proof of purchase
If you do wish to receive a refund or exchange your item(s) please choose from the two options below:
Return/Exchange by Post
All deliveries are issued with an Online Store Returns Form. This must be completed and sent back with your return, along with your receipt to:
Claude Maus Online
61 Church Street, Abbotsford,
Once the item(s) have been received and reviewed, you will either receive your new items (for exchange) or a refund for the cost of the purchase (excluding original shipping costs). Refunds will be issued directly to the account used for the purchase. Email notification will be sent once the return has been processed.
Exchange at a store
Claude Maus Online will exchange online purchases for 'change of mind' reasons at any store within 21 days of purchase. The online receipt and the purchase credit card are required when making an exchange. Please note that Claude Maus Online stores can exchange items purchased online but are unable to issue refunds. Refunds can only be processed by the online store.
If your item is faulty please contact us on (03) 8420 0336 or email us at email@example.com and we will send an express post satchel for you to return the faulty item. Once the item has been received we will happily issue you with a full refund or exchange.